Frequently Asked Questions
Everything you need to know about your next timeless piece.
What is the standard shipping time for orders?
Standard shipping typically takes 3 to 5 business days within the continental United States. International shipping times vary by location, usually ranging from 7 to 14 business days.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for watches?
We offer a 30-day return policy for all unworn timepieces in their original packaging. Please ensure the protective film and tags are intact to qualify for a full refund.
Are Timex watches water-resistant?
Most of our watches are water-resistant, with ratings ranging from 30 to 200 meters. Please check the specific product specifications on the item page for the exact rating of your model.
Do you offer a warranty on your products?
Yes, all Timex watches come with a one-year limited warranty that covers manufacturing defects. This warranty does not cover normal wear and tear or damage caused by accidents.
How do I adjust the size of my watch band?
For metal expansion bands, we provide online guides for DIY adjustments. For link bracelets, we recommend visiting a local jeweler or using a specialized link removal tool to ensure a perfect fit.